Refund policy

Lenico Returns & Refund Policy

Last updated: May 2026

At lenico, we want you to be happy with your order. If you are not fully satisfied, you may request a return or refund under the conditions below.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

• Items must be unworn, unused, and in original condition
• Tags and original packaging must still be attached where applicable
• Proof of purchase or order confirmation is required

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned:

• Sale or clearance items
• Any items damaged through misuse or normal wear

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved:

• Refunds will be issued to your original payment method
• Please allow 5–10 business days for your bank or payment provider to process the refund

Original shipping costs are non-refundable unless the item is faulty or incorrect.

Exchanges

We only replace items if they are:

• defective
• damaged
• incorrect

If you need an exchange, contact us with your order number and photos of the issue.

Return Shipping

Customers are responsible for return shipping costs unless:

• the item arrived damaged
• the wrong item was sent

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, contact us within 48 hours of delivery with:

• your order number
• clear photos of the item and packaging

Contact Us

For return or refund requests, contact us at:

Email: cheethamlennie55@gmail.com